- To be able to shop and spend in all countries included in the program during the tour, it is sufficient for us to have Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- On our tours, a rotation (seat change) system is applied daily in the seating plan, so fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to bring goods (alcohol, cigarettes, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic beverages (excluding spirits with more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic beverages (including spirits with less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 items, Chocolate and Confectionery: 2 kg, Coffee: 1 kg, Tea: 1 kg
- Guides may make changes to the program flow in the tour program, with the condition that every place specified in the program must be shown, depending on weather and road conditions.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the trip. If the cancellation is made less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Documents submitted along with the participant's cancellation request, such as hospital reports or work permission letters obtained from Turkish authorities, are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where only category information is provided without specifying names in the tour program and/or options exist for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified km. In such cases, information will be provided by Holitera Turizm 15 days before the tour departure date.
- Triple rooms are subject to hotel availability; in these rooms, the bed assigned to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are foldable or coach beds, tour participants booking triple rooms for the 3rd person and/or children are deemed to have accepted any potential crowding and bed types in the room. Child discounts apply only to one child accompanying two adults within the applicable age group.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, generally as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction of cities, conducted panoramically from the vehicle with guide commentary, and do not include entry to museums or historical sites. Panoramic tours, including other tours specified in the program, may not take place on the scheduled day and time due to restrictions imposed by local authorities preventing visitation or entry, closure due to any event, closed roads, or impossible conditions due to weather. In such cases, Holitera Turizm is not responsible for the inability to conduct these tours. Some tours may be conducted via public transport or on foot, depending on available facilities, at points where vehicles cannot enter due to closed roads or access restrictions.
- Waiting times at customs checkpoints crossed by road during travel may exceed standard limits; Holitera Turizm cannot be held responsible for any negative consequences arising from these waiting times.
- Extra tours are organized by the local Holitera Turizm partner with a minimum participation requirement of 20 people. If sufficient numbers are not met, excursions may not take place, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, tour dates and times may be changed by the guide depending on the open/closed status of museums and historical sites at the destinations and weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who do not wish to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up from the same location after the main tour is completed.
- Check-in and boarding procedures for those participating in flight-included tours are personal processes and must be completed by the guest at the airport counters of the relevant airline or online via the airline's website prior to the flight.
- Holitera Turizm is not responsible for guests failing to board their flights due to not being present at the specified airport at the times announced by Holitera Turizm for tour participation, failing to complete check-in and boarding procedures on time, or completing these procedures on time but failing to board the aircraft. All costs for new round-trip flight tickets and transfers in the destination area required for passengers who miss their flight to join the tour are borne by them.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of 28.09.1955. There may be risks of delays in scheduled and special flights, or flight times may change prior to the current tour and flight. Holitera Turizm is obligated to notify such changes as soon as possible. The passenger purchases the tour accepting the risk of schedule changes. Children aged 0-2 years are exempt from paying airport taxes and airport service fees.
- Vehicle types used in our tours are classified according to the number of persons as follows. Based on the number of participants in each tour, the following vehicle types are assigned:
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 people) *Vw Volt, *Mercedes Sprinter
- For all our flights, the weight of your single piece of checked baggage must not exceed 23 kg.
- Your carry-on baggage must be of dimensions and weight that fit in the overhead compartment or under the seat. These dimensions are determined as 40x20x55 cm and 8 kg.
- All guests are deemed to have accepted the above terms upon completing the tour purchase.