- To shop and spend in all countries on the itinerary during the tour, it is sufficient to have Euros. In regions where local currency is used, the Guide will assist with currency exchange.
- Comfortable walking shoes or sports shoes should be preferred throughout the trip. It is advisable to bring a cardigan or similar clothing for the evenings.
- On our tours, seat rotation is applied on a daily basis in seat planning, and no fixed seat or front seat guarantee is given. Seat changes are organized by the vehicle guide.
- To bring items (alcohol, cigarettes, etc.) when entering Turkey from abroad, a minimum accommodation of 3 days is required.
- Duty-free shopping limits when entering Turkey from abroad: Cigarettes: 3 cartons; Alcoholic beverages: 1 liter of alcoholic spirits (spirits containing more than 22% alcohol, excluding wine and champagne); Alcoholic beverages: 2 liters of alcoholic beverages (containing less than 22% alcohol, including wine and champagne); Perfume: 600 ml; Makeup or skin care products: 5 pieces; Chocolate and confectionery: 2 kg; Coffee: 1 kg; Tea: 1 kg
- On the tour program, Guides may make changes to the program flow depending on weather and road conditions, provided that they show every place specified in the program.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour. If cancellation is made less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Hospital reports, work leave documents, etc. issued by authorities in Turkey and submitted with the participant's cancellation request are unfortunately not accepted for cancelling hotels and services to be used outside Turkey.
- Our tour program is organized on the condition of a minimum of 25 participants. If sufficient participation cannot be achieved for the trip, the last cancellation notice date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be announced by Viyatravel.
- In cases where the tour program gives only a category without naming the hotel(s) and/or where options exist for the same destination, the hotel(s) will be announced by Viyatravel 2 days before the trip departs.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the stated kilometers.
- Triple rooms are provided depending on hotel availability; in such rooms, the bed allocated to the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are fold-out, on/off, or so-called coach beds, tour participants who book a third person and/or child are deemed to have accepted the possible crowding and bed type in the rooms. Child discounts apply only to a single child (within the relevant age group) accompanied by 2 adults.
- Breakfasts included in the tour package at hotels are served in accordance with the breakfast culture of the country being visited, generally as a continental breakfast consisting of a limited menu of butter, jam, bread, tea or coffee, and may be served in a separate hall allocated to the group.
- Panoramic city tours included in the tour package are tours of no more than 2-3 hours, organized for a general introduction to the cities, conducted panoramically from the vehicle with guide commentary, and do not include entrances to museums or archaeological sites. Viyatravel is not responsible for the non-realization of the aforementioned tours, including the panoramic tours and other tours specified in the program, if they are not permitted to be visited or entered by local authorities on the day and time of the tour, if they do not take place due to road closures for any event, or if weather conditions make the tour impossible. Some tours may, where possible, be conducted by public transport or on foot at points where vehicle access is not permitted.
- During travel by road, waiting times at border customs crossings may exceed standards; Viyatravel cannot be held responsible for negative consequences arising from these waiting times.
- Extra tours are organized by the local Viyatravel partner from which we receive services, on condition of a minimum of 20 participants. If a sufficient number is not reached, the excursions cannot be carried out, or extra tour prices, content, and vehicle used may vary according to the number of participants. In addition, the days and times of tours may be changed by the guide depending on whether museums and archaeological sites at the destinations are open or closed and on weather conditions.
- Extra tours are optional and not mandatory. Passengers who do not wish to join extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at a roadside rest facility before the extra tour begins and picked up from the same point after the tour is completed.
- Check-in and boarding procedures required for participants in tours involving flights are personal procedures and must be completed by the guest before the flight, either at the airport at the relevant airline counters or online via the airline companies' websites.
- Viyatravel is not responsible for passengers who are not present at the airport at the times announced by Viyatravel for joining the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the aircraft. All costs for new round-trip flight tickets and transfers in the destination region required for persons who miss their flight to join the tour belong to them.
- Viyatravel acts as an intermediary between the airline and the passenger and is subject to the Hague Protocol of 28.09.1955. There may be a risk of delays on scheduled and charter flights, or times may change before the trip and flight. Viyatravel is obliged to notify such changes as soon as possible. The passenger purchases the trip accepting the risk of time changes. Children aged 0-2 do not pay airport tax or airport service fees.
- The vehicle types used in our tours are classified as follows according to the number of persons. Vehicle types listed below are determined according to the number of people on each of our tours.
Buses: (used for 25 - 46 persons) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
Midibuses: (used for 17 - 24 persons) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (used for up to 16 persons) *VW Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above-mentioned terms by completing the purchase of the tour.