- To make purchases and spend money in all countries on the program during the tour, it is sufficient to carry Euros. In regions where local currency is used, the Guide will assist with currency exchange.
- During the trip, comfortable walking shoes or sneakers should be preferred. It is advisable to bring a cardigan or similar clothing for the evenings.
- On our tours, a seat rotation practice is applied daily in seat planning, and fixed seats or front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a requirement of at least 3 nights of accommodation in order to bring in items (alcohol, cigarettes, etc.).
- When entering Turkey from abroad, the duty-free shopping limits are: Cigarettes: 3 cartons; Alcoholic beverages: 1 liter of alcohol (spirits containing more than 22% alcohol, excluding wine and champagne); Alcoholic beverages: 2 liters of alcohol (drinks containing less than 22% alcohol, including wine and champagne); Perfume: 600 ml; Makeup or skincare products: 5 pieces; Chocolate and confectionery: 2 kg; Coffee: 1 kg; Tea: 1 kg.
- Depending on weather and road conditions, the Guides may make changes to the program flow, provided that they show every place specified in the program.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the departure. If cancellation is made less than 30 days before the tour date, a 30% penalty applies, and if it is 20 days or fewer, a 100% penalty applies. Hospital reports, work leave documents, etc. issued by authorities in Turkey and submitted with the participant's cancellation request will unfortunately not be accepted for the cancellation of hotels and services to be used outside Turkey.
- Our tour program is organized on the condition of a minimum of 25 participants. If sufficient participation cannot be achieved for the trip, the last cancellation notice date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be announced by Viyatravel.
- In cases where the tour program specifies only a category without naming the hotel(s) and/or where options are available for the same destination, the hotel(s) will be announced by Viyatravel 2 days before the trip departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified kilometers.
- Triple rooms are provided depending on hotel availability; in such rooms, the bed allocated to the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are fold-out, pull-out, or so-called coach beds, tour participants who book a third person and/or child are deemed to accept the possible crowding and bed type in the rooms. Child discounts apply only to a single child in the age group accompanied by 2 adults.
- Among the services included in the tour package, breakfasts served at the hotel are prepared in accordance with the breakfast culture of the country being visited and generally consist of a limited menu called continental breakfast, including butter, jam, bread, tea or coffee; for groups, it may be served in a separate hall allocated to the group.
- The panoramic city tours included in the tour package are tours of at most 2-3 hours, organized for a general introduction to the cities, conducted panoramically from within the vehicle with guide commentary, and do not include entry to museums or archaeological sites. Viyatravel is not responsible if the panoramic tours and other tours specified in the program cannot be carried out because local authorities do not permit visiting or entry on the scheduled day and time, because roads are closed due to any event, or because weather conditions make the tour impossible. Some tours may be conducted on foot or by public transport, where possible, at points where vehicle access is not permitted or roads are closed.
- During travel, waiting times at border crossings on land routes may exceed standard durations; Viyatravel cannot be held responsible for inconveniences arising from such waiting times.
- Extra tours are organized by the local Viyatravel partner providing the service, with a minimum participation requirement of 20 people. If a sufficient number is not reached, the tours cannot be carried out, or the extra tour prices, content, and vehicle used may vary according to the number of participants. In addition, the days and times of the tours may be changed by the guide depending on whether the museums and archaeological sites at the destinations are open or closed and on weather conditions.
- Extra tours are optional and not mandatory. Passengers who do not wish to join the extra tours organized during the tour are deemed to accept waiting at a suitable rest facility along the route. These passengers are dropped off at a roadside rest facility before the extra tour begins and picked up from the same point after the tour is completed.
- Check-in and boarding procedures required for participants in air tours are personal procedures and must be completed by the guest before the flight, either at the airport airline counters or online via the airline companies' websites.
- Viyatravel is not responsible for passengers who are not present at the airport indicated at the times announced by Viyatravel for participation in the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the aircraft. All costs arising from new round-trip airline tickets and transfers in the destination region required for passengers who miss their flight to join the tour belong to them.
- Viyatravel acts as an intermediary between the airline and the passenger and is subject to the 28.09.1955 Hague Protocol. Delays may occur on scheduled and charter flights, or times may change before the tour or flight. Viyatravel is obliged to notify such changes as soon as possible. The passenger purchases the tour accepting the risk of time changes. Children aged 0-2 do not pay airport tax or airport service fees.
- The vehicle types used in our tours are classified as follows according to the number of persons. Vehicle types are determined according to the number of people on each tour as shown below.
Buses: (used for 25-46 persons) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
Midibuses: (used for 17-24 persons) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (used for up to 16 persons) *Vw Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above provisions by completing the purchase of the tour.