- All participating guests must possess a valid Multi-Entry Schengen visa for the entire duration of the tour. (Green passport holders are exempt from the visa requirement.)
- To enable shopping and spending in all countries included in the program during the tour, it is sufficient to carry Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- On our tours, a rotation system (seat changing) is applied daily regarding seat planning; therefore, fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to be able to bring goods (alcohol, cigarettes, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons; Alcoholic Beverages: 1 liter of spirits (spirits containing more than 22% alcohol, excluding wine and champagne); Alcoholic Beverages: 2 liters of spirits (spirits containing less than 22% alcohol, including wine and champagne); Perfume: 600 ml; Makeup or Skin Care Products: 5 items; Chocolate and Confectionery: 2 kg; Coffee: 1 kg; Tea: 1 kg
- Guides may make changes to the program flow while ensuring all locations specified in the program are shown, depending on weather and road conditions.
- Guests who register for the tour have a free cancellation right up to 30 days before the departure date. If the cancellation is made less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Documents such as hospital reports issued by Turkish authorities, work leave certificates, etc., submitted along with a participant's cancellation request, are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour programs are organized subject to a minimum participation of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where only category information is provided without specific names in the tour program and/or options exist for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances exceeding the specified kilometers. In such cases, information will be provided by Holitera Turizm 15 days prior to the tour departure date.
- Triple rooms are subject to hotel availability. In these rooms, the bed assigned to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are foldable or referred to as coach beds, participants booking triple rooms for the 3rd person and/or children are deemed to have accepted any potential crowding and the type of bed in the room. Child discounts apply only to one child accompanying two adults within the eligible age group.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, generally as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated specifically for the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction to cities, conducted from the vehicle with guide commentary, and do not include entry to museums or historical sites. Holitera Turizm is not responsible for the inability to conduct these panoramic tours if they cannot be visited or entered due to restrictions imposed by local authorities on the day and time of the tour (including other scheduled tours), closure due to any event, closed roads, or if the tour becomes impossible due to weather conditions. Some tours may be conducted via public transport or on foot, depending on available facilities, at points where vehicles are not allowed due to closed roads or access restrictions.
- Waiting times at customs checkpoints crossed by road during travel may exceed standard limits; Holitera Turizm cannot be held liable for any negative consequences arising from such waiting times.
- Extra tours are organized by the local Holitera Turizm partner we use, subject to a minimum participation of 20 people. If sufficient numbers are not met, the excursions cannot be carried out, or the prices, content, and vehicles used for extra tours may vary based on the number of participants. Additionally, the days and times of the tours may be changed by the guide depending on the open/closed status of museums and historical sites at the destinations and weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who do not wish to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up from that point after the main tour is completed.
- Check-in and boarding procedures for individuals joining air-inclusive tours are personal matters and must be completed by the guest either at airline counters at the airport before the flight or online via the airline company's website.
- Holitera Turizm is not responsible for flights not being realized by guests who fail to appear at the designated airport at the times announced by Holitera Turizm for tour participation, fail to complete check-in and boarding procedures on time, or complete them on time but do not board the aircraft. All costs incurred for round-trip new flight tickets and transfers in the destination area required for passengers who miss their flight to join the tour are borne by themselves.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of 28.09.1955. There may be risks of delays in scheduled and special flights, or times may change prior to the existing tour and flight. Holitera Turizm is obligated to notify of such changes as soon as possible. The passenger purchases the tour accepting the risk of time changes. Children aged 0-2 years do not pay airport taxes or airport service fees.
- Vehicle types used in our tours are classified as follows based on the number of passengers. The vehicle types listed below are determined according to the number of people in each tour:
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 people) *VW Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the purchase of the tour.