- During the tour, it is sufficient to have Euros in order to shop and spend money in all countries included in the program. In regions where the local currency is used, the Guide will assist with currency exchange.
- Comfortable walking shoes or sports shoes should be preferred throughout the trip. It is advisable to bring a cardigan or similar clothing for the evening.
- In our tours, rotation (seat changes) is applied to the daily seating plan; fixed seats and front-seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, a minimum stay of 3 days is required in order to bring goods (alcohol, cigarettes, etc.).
- When entering Turkey from abroad, the duty-free shopping limits are: Cigarettes: 3 cartons , Alcoholic Beverages: 1 liter of spirits (excluding alcoholic beverages containing more than 22% alcohol, wine and champagne) , Alcoholic Beverages: 2 liters of spirits (including alcoholic beverages containing less than 22% alcohol, wine and champagne) , Perfume: 600 ml , Makeup or Skin Care Products: 5 items , Chocolate and Confectionery: 2 kg ,Coffee: 1 kg ,Tea: 1 kg
- The Guides may make changes to the program flow depending on weather and road conditions, provided that they show every place specified in the program.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour. If fewer than 30 days remain before the tour date, a 30% penalty will apply; if 20 days or fewer remain, a 100% penalty will apply. Hospital reports, workplace permission documents, etc. obtained from authorities in Turkey and submitted with the participant’s cancellation request are unfortunately not accepted for the cancellation of hotels where they will stay outside Turkey and services they will receive there.
-The Tour Program is organized subject to a minimum participation of 25 people. If sufficient participation cannot be achieved for the trip, the final cancellation notification date is 20 days before departure. Holitera Turizm will notify participants of a tour cancelled due to insufficient participation.
-When only category information is provided without specifying a name in the tour program and/or when options are available for the same destination, the hotel(s) will be announced by Holitera Turizm 2 days before the trip departure.
-During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances exceeding the specified km’s. In such a case, Holitera Turizm will provide information 15 days before the tour departure date.
- Triple rooms may be provided depending on hotel availability, and in these rooms the bed allocated to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of beds referred to as folding beds and coach beds; therefore, tour participants in reservations for the 3rd person and/or children are deemed to have declared that they accept the possible limited space and bed type in the rooms. Child discounts are valid for one child accompanying 2 adults and belonging to the applicable age group.
-The breakfasts included among the services provided in the tour program are served in accordance with the breakfast culture of the country visited and generally consist of a limited menu called a continental breakfast, including butter, jam, bread, tea or coffee; for groups, they may be served in a separate room allocated to the group.
-The panoramic city tours included in the tour package are tours of no more than 2-3 hours, organized for the general introduction of the cities and conducted panoramically with guide commentary from inside the vehicle, without including museum or archaeological site entrances. Holitera Turizm is not responsible if panoramic tours, including other tours specified in the program, cannot take place because local authorities do not permit visiting or entering the relevant locations on the scheduled day and time, roads are closed due to any event, or weather conditions make it impossible to conduct the tour. Some tours may be conducted by public transportation or on foot, where possible, at locations with closed roads or where vehicle access is not permitted.
- During travel, waiting times at border gates crossed by road may exceed standard durations; Holitera Turizm cannot be held responsible for any inconveniences arising from these waiting times.
-Extra tours are organized by the local Holitera Turizm company from which we receive service, subject to a minimum participation of 20 people. If sufficient numbers cannot be reached, the excursions cannot be conducted, or extra excursion prices, content and the vehicle to be used may vary according to the number of participants. In addition, the days and times of the tours may be changed by the guide depending on whether museums and archaeological sites at the destinations are open/closed and on weather conditions.
- Extra tours are optional for participants and are not mandatory. Passengers who do not wish to participate in extra tours organized during the tour are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be left at a roadside rest facility before the extra tour begins and picked up from the point where they were left after the tour is completed.
- For persons participating in tours involving flights, check-in and boarding procedures are personal procedures and must be completed by the guest before the flight at the relevant airline counters at the airports or online via the airlines’ websites.
- Holitera Turizm is not responsible for the inability to take the flight of persons who are not present at the specified airport at the times notified by Holitera Turizm for participation in the tour, who do not complete their check-in and boarding procedures on time, or who complete their check-in and boarding procedures on time but do not board the aircraft. All costs of the new round-trip flight tickets required for persons who miss the flight to join the tour and their transfers in the destination region shall be borne by them.
- Holitera Turizm acts as an intermediary between the airline and the passenger and is subject to the 28.09.1955 Hague Protocol. There may be a risk of delays on scheduled and charter flights, or flight times may change before the existing trip and flight. Holitera Turizm is obliged to notify passengers of these changes as soon as possible. The passenger purchased the trip accepting the risk of time changes. Children between 0 and 2 years of age do not pay airport taxes or airport service fees.
-The types of vehicles used in our tours are classified below according to the number of persons. The vehicle types listed below are assigned according to the number of persons on each tour.
Buses: (Used for groups of 25 - 46 persons) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 persons) *Isuzu Turkuaz , *Otokar Mega
Minibuses: (Used for groups of up to 16 persons) *Vw Volt , *Mercedes Sprinter
-All guests are deemed to have completed the purchase of the tour by accepting the terms stated above.