INFORMATION ,
- All participating guests must hold a valid Multi-Entry Schengen visa throughout the tour duration. (Green passport holders are exempt from the visa.)
- To enable shopping and expenses in all countries included in the program during the tour, it is sufficient to carry Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- On our tours, a rotation system (seat change) is applied daily in the seating plan; therefore, fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to bring goods (alcohol, tobacco, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic beverages (excluding spirits with more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic beverages (including spirits with less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 items, Chocolate and Confectionery: 2 kg, Coffee: 1 kg, Tea: 1 kg
- During the tour, guides may make changes to the program flow while ensuring all locations specified in the program are shown, depending on weather and road conditions.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour date. If cancellation occurs less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Documents such as hospital reports or work permission letters obtained from Turkish authorities submitted with a participant's cancellation request are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour programs are organized subject to a minimum participation of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where the tour program provides only category information without specifying names and/or offers options for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located at distances exceeding the specified kilometers. In such cases, information will be provided by Holitera Turizm 15 days before the tour departure date.
- Triple rooms are subject to hotel availability. In these rooms, the bed assigned to the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are foldable or referred to as coach beds, participants booking triple rooms for the 3rd person and/or children are deemed to have accepted potential crowding in the room and the type of bed.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, typically as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction to cities, conducted from the vehicle with guide commentary, and do not include entry to museums or historical sites. If panoramic tours cannot be carried out due to reasons such as being prohibited by local authorities on the scheduled day and time (including other tours mentioned in the program), closed roads due to any event, or impossible weather conditions preventing the tour, Holitera Turizm shall not be held responsible for the inability to conduct said tours. Some tours may be conducted via public transport or on foot, within available means, at points where vehicles are not allowed access due to closed roads.
- Waiting times at customs checkpoints crossed by road during travel may exceed standard limits; Holitera Turizm cannot be held liable for any negative consequences arising from such waiting times.
- Extra tours are organized by the local Holitera Turizm partner we use, subject to a minimum participation of 20 people. If sufficient numbers are not met, excursions may not take place, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, tour dates and times may be changed by the guide depending on whether museums and historical sites at the destinations are open or closed, and weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who do not wish to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up from that point after the main tour is completed.
- Check-in and boarding procedures for individuals participating in flight-included tours are personal matters and must be completed by the guest at the airport counters of the relevant airline or online via the airline's website prior to the flight.
- Holitera Turizm is not responsible for flight failures resulting from guests failing to appear at the designated airport at the times notified by Holitera Turizm for tour participation, failing to complete check-in and boarding procedures on time, completing them on time but not boarding the aircraft. All costs for new round-trip flight tickets required for missed passengers to join the tour and all transfer costs incurred in the destination area are the responsibility of the individual.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of 28.09.1955. There may be risks of delays in scheduled and special flights, or flight times may change prior to the existing tour and flight. Holitera Turizm is obligated to notify such changes as soon as possible. The passenger purchases the tour accepting the risk of time changes. Children aged 0-2 years are exempt from paying airport taxes and airport service fees.
- Vehicle types used in our tours are classified as follows based on the number of passengers. The vehicle types listed below are determined according to the number of participants in each tour.
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz , *Otokar Mega
Minibuses: (Used for groups up to 16 people) *Vw Volt , *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the tour purchase.