INFORMATION ,
- During the tour, it is sufficient to have Euros for shopping and expenses in all countries included in the program. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sports shoes should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- In our tours, a rotation system (seat change) is applied daily in seat planning; fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to bring goods (alcohol, tobacco, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic drinks (excluding spirits with more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic drinks (including spirits with less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 items, Chocolate and Sweets: 2 kg, Coffee: 1 kg, Tea: 1 kg
- Guides may make changes to the flow of the program based on weather and road conditions, while ensuring that all places specified in the program are shown.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the departure date. If the cancellation is made less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Documents such as hospital reports issued by Turkish authorities or work permission letters submitted with the guest's cancellation request are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where the tour program provides only category information without specifying names and/or offers options for the same destination, the hotel(s) will be communicated by Holitera Turizm 2 days before the tour departure.
- During periods such as trade fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located at distances exceeding the specified kilometers. In such cases, information will be provided by Holitera Turizm 15 days before the tour departure date.
- Triple rooms are subject to hotel availability; in these rooms, the third bed is smaller than standard beds. Triple rooms consist of 1 large bed plus 1 extra bed. Since the extra beds are foldable/convertible beds (often referred to as coach beds), participants booking triple rooms for a 3rd person and/or children are deemed to have accepted potential crowding in the room and the type of bed.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, generally as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group.
- Panoramic city tours included in the tour package are max 2–3 hour tours designed for general introduction to cities, conducted from the vehicle with guide commentary, and do not include entry fees to museums or historical sites. If panoramic tours cannot be carried out because they coincide with other scheduled tours that are not permitted by local authorities on that day/time, due to closures caused by any event, or due to weather conditions making the tour impossible, Holitera Turizm shall not be held responsible for the inability to conduct said tours. Some tours may be conducted via public transport or on foot where possible, depending on closed roads or points where vehicle access is not permitted.
- Waiting times at customs checkpoints crossed by road during travel may exceed standard limits; Holitera Turizm cannot be held responsible for any negative consequences arising from such waiting times.
- Optional tours are organized by our local partner Holitera Turizm with a minimum participation requirement of 20 people. If this number is not met, the excursions may not take place, or the prices, content, and vehicles used for optional tours may vary according to the number of participants. Additionally, the dates and times of the tours may be changed by the guide depending on whether museums and historical sites at the destinations are open or closed, and on weather conditions.
- Optional tours are voluntary and not mandatory. Passengers who do not wish to participate in optional tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the optional tour begins and picked up again from that point after the main tour is completed.
- Check-in and boarding procedures for flights are personal matters and must be completed by the guest at the airport counters of the relevant airline or online via the airline's website before the flight.
- Holitera Turizm is not responsible for guests failing to board their flights due to not being present at the designated airport at the time specified by Holitera Turizm for tour participation, failing to complete check-in and boarding procedures on time, or completing them on time but not boarding the aircraft. All costs for new round-trip flight tickets and transfers to/from the destination area required for passengers who miss their flight to join the tour are borne by the passengers themselves.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of 28.09.1955. There may be risks of delays on scheduled and special flights, or flight times may change prior to the existing tour and flight. Holitera Turizm is obliged to inform passengers of such changes as soon as possible. By purchasing the tour, the passenger accepts the risk of time changes. Children aged 0–2 years are exempt from paying airport taxes and airport service charges.
- Vehicle types used in our tours are classified according to the number of passengers as follows. The appropriate vehicle type is determined for each tour based on the number of participants:
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz , *Otokar Mega
Minibuses: (Used for groups of up to 16 people) *Vw Volt , *Mercedes Sprinter
- All guests are deemed to have accepted the above terms and conditions upon completing the tour purchase.