- To enable shopping and spending in all countries included in the tour program, it is sufficient to have Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is also advisable to bring a sweater or similar clothing for the evening.
- On our tours, seat rotation is applied daily in the seating plan, so there is no guarantee of a fixed seat or front seat. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, a minimum stay of 3 days is required to bring goods (alcohol, cigarettes, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of spirits (excluding spirits with more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of spirits (excluding spirits with less than 22% alcohol, including wine and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 items, Chocolate and Confectionery: 2 kg, Coffee: 1 kg, Tea: 1 kg
- Guides may make changes to the program flow within the specified scope of visiting all places listed in the program, depending on weather and road conditions.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour date. If the cancellation is made less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Documents such as hospital reports or workplace permission letters obtained from Turkish authorities submitted along with a participant's cancellation request are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour programs are organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where only category information is provided without specifying names in the tour program and/or options exist for the same destination, the hotel(s) will be communicated by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified kilometers. In such cases, information will be provided by Holitera Turizm 15 days before the tour departure date.
- Triple rooms are subject to hotel availability; beds assigned to the third person in such rooms are smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are foldable or coach beds, participants booking triple rooms for the 3rd person and/or children are deemed to have accepted any potential crowding and the type of bed in the room. Child discounts apply only to one child accompanying two adults and matching the age group criteria.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, typically as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, designed for general city introduction and conducted via vehicle with guide commentary. They do not include entry to museums or historical sites. Holitera Turizm is not responsible if these panoramic tours cannot be carried out because they coincide with other scheduled tours, are not permitted by local authorities to be visited or entered on the designated day and time, are closed due to any event, roads are closed, or weather conditions make the tour impossible. Some tours may be conducted using public transport or on foot, where possible, at points where vehicles are not allowed to enter.
- Waiting times at customs checkpoints crossed by road during travel may exceed standard limits; Holitera Turizm cannot be held liable for any negative consequences arising from such waiting times.
- Extra tours are organized by our local partner Holitera Turizm with a minimum participation requirement of 20 people. If sufficient numbers are not met, the excursions may not take place, or the prices, content, and vehicles used for extra tours may vary based on the number of participants. Additionally, the dates and times of tours may be changed by the guide depending on whether museums and historical sites at the destinations are open or closed, and weather conditions.
- Extra tours are optional and not mandatory. Passengers who choose not to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up again from that location after the main tour is completed.
- Check-in and boarding procedures for individuals participating in flight-inclusive tours are personal processes and must be completed by the guest before the flight at the airport counters of the relevant airline or online via the airline's website.
- Holitera Turizm is not responsible for any failure to fly due to guests not arriving at the specified airport at the time announced by Holitera Turizm for tour participation, failing to complete check-in and boarding procedures on time, or completing these procedures on time but failing to board the aircraft. All costs incurred for round-trip new flight tickets and transfers to the destination region for those who miss their flight are the responsibility of the individual.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of September 28, 1955. There may be risks of delays on scheduled and special flights, or flight times may change prior to the current tour and flight. Holitera Turizm is obligated to notify such changes as soon as possible. By purchasing the tour, the passenger accepts the risk of time changes. Children aged 0-2 do not pay airport tax or airport service fees.
- Vehicle types used in our tours are classified as follows based on the number of persons. The appropriate vehicle type is determined for each tour based on the number of participants:
Buses: (Used for groups of 25 - 46 persons) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 persons) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups of up to 16 persons) *Vw Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the tour sale.