- It is sufficient to have USD/EUR to make shopping and expenses in all countries included in the program during the tour. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- In our tours, seat rotation is applied daily in the seating plan, and there is no guarantee of fixed seats or front seats. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to bring items (alcohol, cigarettes, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons; Alcoholic Beverages: 1 liter of alcoholic beverages (excluding spirits with more than 22% alcohol, wine, and champagne); Alcoholic Beverages: 2 liters of alcoholic beverages (including spirits with less than 22% alcohol, wine, and champagne); Perfume: 600 ml; Makeup or Skin Care Products: 5 items; Chocolate and Confectionery: 2 kg; Coffee: 1 kg; Tea: 1 kg
- Guides may make changes to the program flow in the tour program, with the condition of showing every place specified in the program, depending on weather and road conditions.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour date. If it is less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Documents such as hospital reports obtained from Turkish authorities, work permission letters, etc., submitted with the participant's cancellation request, are unfortunately not accepted for cancellations of accommodations and services they will receive outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation for the trip cannot be achieved, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In the tour program, if only category information is provided without specifying names and/or options exist for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified km.
- Triple rooms are subject to hotel availability. In these rooms, the bed assigned to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are foldable and called coach beds, tour participants are considered to have acknowledged any crowding and bed types that may occur in triple room reservations for the 3rd person and/or children. Child discounts apply only to one child accompanying 2 adults within the appropriate age group.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, generally as a continental breakfast consisting of limited menu items like butter, jam, bread, tea, or coffee, and may be served in a separate hall dedicated to the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction to cities, conducted panoramically with guide narration from inside the vehicle, and do not include entry to museums or historical sites. Panoramic tours, including other tours specified in the program, will not be carried out if local authorities do not allow visiting or entering them on the scheduled day and time, or if roads are closed due to any event, or if weather conditions make it impossible to conduct the tour. Holitera Turizm is not responsible for the inability to conduct these tours. Some tours may be conducted via public transport or on foot where possible, depending on road closures or points where vehicle entry is not permitted.
- Waiting times at border crossings made by road during travel may exceed standard limits, and Holitera Turizm cannot be held responsible for any negative consequences arising from these waiting times.
- Extra tours are organized by the local Holitera Turizm we use with a minimum participation requirement of 20 people. If sufficient numbers are not met, tours cannot be conducted, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, tour dates and times may be changed by the guide depending on whether museums and historical sites at the destinations are open/closed and weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who do not wish to participate in extra tours organized during the trip are considered to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at a roadside rest facility before the extra tour begins and picked up from that point after the main tour is completed.
- Check-in and boarding procedures required for individuals participating in air tours are personal matters and must be completed by the guest at airline counters in airports before the flight or online via the airline companies' websites.
- Holitera Turizm is not responsible if guests fail to board the flight because they were not present at the specified airport at the times announced by Holitera Turizm for tour participation, failed to complete check-in and boarding procedures on time, or completed these procedures on time but did not board the plane. All costs incurred for round-trip new flight tickets and transfers in the destination area necessary for passengers who miss their flight to join the tour are their own responsibility.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of 28.09.1955. There may be risks of delays in scheduled and special flights, or flight times may change prior to the existing trip and flight. Holitera Turizm is obligated to notify these changes as soon as possible. The passenger has purchased the trip accepting the risk of time changes. Children aged 0-2 do not pay airport tax or airport service fees.
- Vehicle types used in our tours are classified as follows according to the number of people. Based on the number of people in each of our tours, the following vehicle types are determined.
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 people) *Vw Volt, *Mercedes Sprinter
- All guests are considered to have accepted the above terms and completed the tour sale.