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Service Definition: Holitera Tourism commits to providing the services explicitly stated in the offer. Requests for additional services require a separate agreement between the parties.
2. Service Duration: The start and end dates of the service are as specified in the offer. The service provider is not responsible for any disruptions caused by customer delays.
3. Force Majeure: In cases of force majeure such as natural disasters, war, strikes, or government decisions, the operator has the right to provide an alternative solution or cancel the service; in such cases, the full amount paid will be refunded.
4. Insurance: The provided services do not include travel health insurance. Customers are advised to obtain their own insurance policies prior to travel.
5. Data Protection: Customer information is used solely for reservation and service provision purposes and is not shared with third parties. Protection of personal data is ensured in accordance with applicable KVKK regulations.
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