- Using a credit card is recommended to enable shopping and spending in all countries included in the tour program. Each country has its own currency, and the most common and secure payment method is a bank or credit card. If we have Euros, currency exchange will only be available at locations that offer it.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- In our tours, seat rotation (seat changing) is applied daily in seating arrangements, so fixed seats and front seats are not guaranteed. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to bring goods (alcohol, cigarettes, etc.).
- Duty-free shopping limits when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic drinks (excluding spirits with more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic drinks (including spirits with less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 items, Chocolate and Sweets: 2 kg, Coffee: 1 kg, Tea: 1 kg
- In the tour program, guides may make changes to the itinerary within the specified program, under the condition of showing all places listed, depending on weather and road conditions.
- Guests who register for the tour have a free cancellation right up to 30 days before the trip. If less than 30 days remain until the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Documents such as hospital reports, workplace permission letters, etc., obtained from Turkish authorities submitted with a participant's cancellation request are unfortunately not accepted for cancellations of hotels and services to be received outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation for the trip is not achieved, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where the tour program specifies only category information without naming specific hotels and/or offers options for the same destination, the hotel(s) will be announced by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances exceeding the specified kilometers. In such cases, information will be provided by Holitera Turizm 15 days before the tour departure date.
- Triple rooms are subject to hotel availability and may vary; in these rooms, the bed assigned to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are fold-away or coachbed type, participants registering for triple rooms (3rd person and/or children) are deemed to have accepted any potential crowding in the room and the bed type. Child discounts apply only to one child accompanying two adults within the appropriate age group.
- Breakfasts included in the tour package are served according to the local breakfast culture of the country visited, generally as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall dedicated to the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized to provide a general introduction to cities, conducted from the vehicle with a guide's commentary, and do not include entry to museums or historical sites. Holitera Turizm is not responsible for the inability to conduct such panoramic tours if they cannot be performed due to restrictions imposed by local authorities on visiting certain sites or entering them on the scheduled day and time, closure due to any event, impassable roads, or impossible weather conditions. Some tours may be conducted on foot or via public transport where possible, depending on road closures or restrictions on vehicle access.
- At customs checkpoints crossed by road during travel, waiting times may exceed standard limits; Holitera Turizm cannot be held responsible for any negative consequences arising from these waiting periods.
- Extra tours are organized by the local Holitera Turizm partner with a minimum participation requirement of 20 people. If this number is not met, the excursions may not take place, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, the days and times of tours may be changed by the guide depending on whether museums and historical sites at the destinations are open or closed, and weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who do not wish to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up again from that point after the main tour is completed.
- For participants joining air-inclusive tours, check-in and boarding procedures are personal matters and must be completed by the guest at the airport counters of the relevant airline or online via the airline's website before the flight.
- Holitera Turizm is not responsible for guests failing to board their flights because they did not arrive at the designated airport at the times specified by Holitera Turizm for tour participation, failed to complete check-in and boarding procedures on time, or completed these procedures but did not board the plane. All costs associated with new round-trip flight tickets required for missed passengers to join the tour, as well as all transfer expenses in the destination area, are the responsibility of the individuals concerned.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of September 28, 1955. There may be risks of delays or schedule changes for scheduled and special flights, or existing travel and flight times may change prior to the trip. Holitera Turizm is obligated to notify such changes as soon as possible. By purchasing the trip, the passenger accepts the risk of schedule changes. Children aged 0-2 years do not pay airport taxes or airport service fees.
- Vehicle types used in our tours are classified according to the number of persons as follows. Based on the number of people in each tour, the following vehicle types are assigned:
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz , *Otokar Mega
Minibuses: (Used for groups up to 16 people) *Vw Volt , *Mercedes Sprinter
- All guests are deemed to have accepted the above terms and conditions upon completing the tour purchase.