- All participating guests must hold a valid Schengen visa for the entire duration of the tour. (Green passport holders are exempt from the visa requirement.)
-- For our New Year tours, guests who wish to add the Gala Dinner must pay the Gala Dinner fee at the time of tour registration.
- To enable shopping and spending in all countries included in the program during the tour, carrying Euros is sufficient. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be worn during the trip. It is advisable to bring a sweater or similar clothing for the evenings.
- When entering Turkey from abroad, a minimum stay of 3 days is required to bring goods (alcohol, tobacco, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons; Alcoholic beverages: 1 liter of spirits (excluding spirits with more than 22% alcohol, wine, and champagne); Alcoholic beverages: 2 liters of spirits (excluding spirits with less than 22% alcohol, including wine and champagne); Perfume: 600 ml; Makeup or skin care products: 5 items; Chocolate and confectionery: 2 kg; Coffee: 1 kg; Tea: 1 kg
- During the tour, guides may make changes to the itinerary while ensuring all countries listed in the program are visited, depending on weather and road conditions.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour date. If cancellation occurs less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Documents submitted with a participant's cancellation request, such as hospital reports or work permission letters obtained from Turkish authorities, are unfortunately not accepted for cancellations of accommodations and services booked outside Turkey.
- Our tour programs are organized subject to a minimum participation of 25 people. If sufficient participation is not achieved, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where hotel names are not specified but only category information is provided, and/or multiple options exist for the same destination, the hotel(s) will be announced by Holitera Turizm 2 days prior to the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located further than the specified kilometers. In such cases, information will be provided by Holitera Turizm 15 days before the tour departure date.
- Triple rooms are subject to hotel availability. In these rooms, the third bed is smaller than standard beds. Triple rooms consist of 1 large bed plus 1 additional bed. Since additional beds are foldable or coach-style beds, participants booking triple rooms for a third person and/or children are deemed to have accepted any potential crowding and the type of bed in the room. Child discounts apply only to one child per two adults, within the appropriate age group.
- Breakfasts included in the tour package are served according to the local country's breakfast culture, typically as a limited continental menu consisting of butter, jam, bread, tea, or coffee. For groups, this may be served in a separate hall assigned exclusively to the group.
- Panoramic city tours included in the tour package are short tours (maximum 2–3 hours) designed for general city introduction, conducted from the vehicle with guide commentary, and do not include entry to museums or historical sites. Holitera Turizm is not responsible if these panoramic tours cannot be carried out due to restrictions imposed by local authorities preventing access or entry on the scheduled day and time, closure due to events, closed roads, or adverse weather conditions making the tour impossible. Some tours may be conducted via public transport or on foot where vehicle access is restricted, within available possibilities.
- Waiting times at customs checkpoints crossed by road during travel may exceed standard limits. Holitera Turizm cannot be held liable for any negative consequences arising from such waiting times.
- Extra tours are organized by our local partner Holitera Turizm subject to a minimum participation of 20 people. If sufficient numbers are not met, the excursions may not take place, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, the days and times of tours may be changed by the guide depending on whether museums and historical sites are open or closed, and weather conditions.
- Extra tours are optional and not mandatory. Passengers who choose not to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up again from that location after the main tour is completed.
- Check-in and boarding procedures for flights are personal processes and must be completed by the guest either at airline counters at the airport before the flight or online via the airline's website.
- Holitera Turizm is not responsible for any failure to board the flight resulting from guests not being present at the designated airport at the time specified by Holitera Turizm, failing to complete check-in and boarding procedures on time, or completing them on time but failing to board the aircraft. All costs for new round-trip flight tickets and transfers in the destination area required for missed passengers to join the tour are borne by the individuals themselves.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of September 28, 1955. There may be risks of delays in scheduled and special flights, or flight times may change prior to the current tour and flight. Holitera Turizm is obligated to notify passengers of such changes as soon as possible. By purchasing the tour, the passenger accepts the risk of schedule changes. Children aged 0–2 years are exempt from paying airport taxes and airport service fees.
- The types of vehicles used in our tours are classified according to the number of passengers as follows. The specific vehicle type for each tour is determined based on the number of participants:
Buses: (Used for groups of 25–46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17–24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 people) *VW Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the tour purchase.