- To be able to shop and spend in all countries included in the program during the tour, it is sufficient for us to have Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the tour. It is advisable to bring a cardigan or similar clothing for the evening.
- In our tours, a rotation (seat change) system is applied daily in seat planning, so fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to bring goods (alcohol, cigarettes, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons; Alcoholic beverages: 1 liter of alcoholic drinks (excluding spirits with more than 22% alcohol, wine, and champagne); Alcoholic beverages: 2 liters of alcoholic drinks (including spirits with less than 22% alcohol, wine, and champagne); Perfume: 600 ml; Makeup or skin care products: 5 items; Chocolate and confectionery: 2 kg; Coffee: 1 kg; Tea: 1 kg
- In the tour program, guides may make changes to the program flow while ensuring all specified locations are shown, depending on weather and road conditions.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the trip. If the cancellation is made less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty is applied. Documents such as hospital reports or workplace permission letters obtained from Turkish authorities submitted with the participant's cancellation request are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where the tour program provides only category information without specifying names and/or offers options for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified km. In such cases, information will be provided by Holitera Turizm 15 days before the tour departure date.
- Triple rooms are subject to hotel availability; in these rooms, the bed assigned to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are foldable or convertible (coachbeds), participants booking triple rooms for the 3rd person and/or children are deemed to have accepted any potential crowding and bed types that may occur in the room. Child discounts apply only to one child per two adults within the applicable age group.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, generally as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction to cities, conducted from the vehicle with guide commentary, and do not include entry to museums or historical sites. If panoramic tours, including other tours specified in the program, cannot be visited or entered due to restrictions imposed by local authorities on the scheduled day and time, closure due to any event, impassable roads, or impossible weather conditions, Holitera Turizm shall not be held responsible for the inability to conduct said tours. Some tours may be conducted via public transport or on foot, where possible, at points where vehicle access is restricted or roads are closed.
- At customs checkpoints crossed by road during travel, waiting times may exceed standard limits; Holitera Turizm cannot be held liable for any negative consequences arising from such waiting times.
- Extra tours are organized by the local Holitera Turizm partner with a minimum participation requirement of 20 people. If sufficient numbers are not met, excursions may not take place, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, tour dates and times may be changed by the guide depending on whether museums and historical sites at the destinations are open or closed, and weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who choose not to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up from the same location after the main tour is completed.
- Check-in and boarding procedures for those participating in flight-based tours are personal processes and must be completed by the guest at the airport counters of the relevant airline or online via the airline's website prior to the flight.
- Holitera Turizm is not responsible for guests failing to board their flights due to not being present at the designated airport at the time specified by Holitera Turizm for tour participation, failing to complete check-in and boarding procedures on time, or completing them on time but not boarding the aircraft. All costs for new round-trip flight tickets and transfers in the destination area required for passengers who miss their flight to join the tour are borne by the passengers themselves.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the 1955 Hague Protocol dated 28.09. Children aged 0-2 years are exempt from paying airport taxes and airport service fees.
- Vehicle types used in our tours are classified according to the number of passengers as follows. The vehicle type for each tour is determined based on the number of participants:
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 people) *Vw Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the tour purchase.