- Having USD/EUR is sufficient to shop and spend in all countries included in the program during the tour. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred throughout the trip. It is advisable to bring a sweater or similar clothing for the evening.
- On our tours, seat rotation (seat changing) is applied daily in the seating plan; fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, a minimum stay of 3 days is required to bring items such as alcohol and tobacco.
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic drinks (excluding spirits with more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic drinks (including spirits with less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 pieces, Chocolate and Sweets: 2 kg, Coffee: 1 kg, Tea: 1 kg
- Guides may make changes to the program flow while ensuring that every location specified in the program is shown, depending on weather and road conditions during the tour.
- Guests who register for the tour have a free cancellation right up to 30 days before the departure date. If cancelled less than 30 days before the tour date, a 30% penalty applies; if cancelled 20 days or less before, a 100% penalty applies. Documents submitted with the participant's cancellation request, such as hospital reports or workplace permission letters obtained from Turkish authorities, are unfortunately not accepted for cancellations of hotels and services outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour start. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where only category information is provided without specific names in the tour program and/or options exist for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified kilometers.
- Triple rooms are subject to hotel availability. In such rooms, the bed assigned to the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 additional bed. Since these additional beds are foldable or referred to as coach beds, tour participants booking triple rooms for the 3rd person and/or children are deemed to have accepted any potential crowding and bed type issues in the rooms. Child discounts apply only to one child accompanying two adults within the appropriate age group.
- Breakfasts included in the tour program are served according to the local country's breakfast culture, generally as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate room allocated for the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction to cities, conducted from the vehicle with guide commentary, and do not include entry to museums or historical sites. Holitera Turizm is not responsible for the inability to conduct these panoramic tours if they cannot be visited, entered, or realized due to reasons such as closure by local authorities on the scheduled day and time (including other tours specified in the program), closed roads due to events, or impossible weather conditions. Some tours may be conducted via public transport or on foot where possible, depending on road closures or points where vehicle access is not permitted.
- Waiting times at customs gates crossed by road during travel may exceed standard limits; Holitera Turizm cannot be held liable for any negative consequences arising from such waiting times.
- Extra tours are organized by our local Holitera Turizm partner with a minimum participation requirement of 20 people. If sufficient numbers are not met, tours may not take place, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, tour dates and times may be changed by the guide depending on whether museums and historical sites at the destinations are open or closed, and weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who do not wish to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up from that point after the main tour is completed.
- Check-in and boarding procedures for those participating in air-inclusive tours are personal processes and must be completed by the guest at airline counters at the airport or online via the airline's website before the flight.
- Holitera Turizm is not responsible for guests failing to board their flights because they did not arrive at the specified airport at the times announced by Holitera Turizm for tour participation, failed to complete check-in and boarding procedures on time, completed them on time but did not board the plane. All costs for round-trip new flight tickets and transfers in the destination area required for missed passengers to join the tour are borne by themselves.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of September 28, 1955. There may be delays in scheduled and special flights, or times may change prior to the existing trip and flight. Holitera Turizm is obligated to notify of such changes as soon as possible. The passenger purchases the trip accepting the risk of schedule changes. Children aged 0-2 do not pay airport taxes or service charges.
- Vehicle types used in our tours are classified as follows based on the number of people. For each tour, the vehicle types listed below are determined according to the number of participants.
Buses: (Used for 25 - 46 persons) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for 17 - 24 persons) *Isuzu Turkuaz , *Otokar Mega
Minibuses: (Used for up to 16 persons) *Vw Volt , *Mercedes Sprinter
- All guests are deemed to have completed the sale of the tour by accepting the terms specified above.