INFORMATION,
- During the tour, it is recommended to use credit cards for shopping and expenses in all countries included in the program. Each country has its own currency, and the most common and secure payment method is a bank card or credit card. If we have Euros, currency exchange will only be available at designated locations.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- In our tours, a rotation system (seat change) is applied daily regarding seat planning; therefore, fixed seats or front seat guarantees are not provided. Seat changes are organized by the tour guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to bring items (alcohol, cigarettes, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic drinks (excluding spirits with more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic drinks (excluding spirits with less than 22% alcohol, including wine and champagne), Perfume: 600 ml, Makeup or Skincare Products: 5 items, Chocolate and Sweets: 2 kg, Coffee: 1 kg, Tea: 1 kg
- Tour guides may make changes to the program flow within the scope of showing all places specified in the program, depending on weather and road conditions.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour date. If the cancellation is made less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty is applied. Documents submitted along with the participant's cancellation request, such as hospital reports or work permits obtained from Turkish authorities, are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours canceled due to insufficient participation will be notified by Holitera Turizm.
- In cases where the tour program specifies only category information without naming specific hotels and/or offers options for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances exceeding the specified kilometers. In such cases, information will be provided by Holitera Turizm 15 days before the tour departure date.
- Triple rooms are subject to hotel availability. In such rooms, the bed allocated for the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are folding or coachbeds, participants registering for the 3rd person and/or children are deemed to have accepted potential crowding in the room and the type of bed.
- Breakfasts included in the tour package are served according to the local breakfast culture of the country visited, generally as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall dedicated to the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction of cities, conducted from the vehicle with guide commentary, and do not include entry to museums or historical sites. Holitera Turizm is not responsible for the inability to conduct these tours if they cannot be visited or entered due to reasons such as restrictions imposed by local authorities on the scheduled day and time, closure due to any event, closed roads, or impossibility due to weather conditions. Some tours may be conducted via public transport or on foot where possible at points where vehicle access is restricted.
- Waiting times at customs checkpoints crossed by road during travel may exceed standard limits; Holitera Turizm cannot be held responsible for any negative consequences arising from such waiting times.
- Extra tours are organized by the local Holitera Turizm partner with a minimum participation requirement of 20 people. If sufficient numbers are not met, excursions may not take place, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, the days and times of tours may be changed by the guide depending on whether museums and historical sites at the destinations are open or closed, and weather conditions.
- Extra tours are optional and not mandatory. Passengers who do not wish to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up again from that location after the main tour is completed.
- Check-in and boarding procedures for individuals participating in air tours are personal processes and must be completed by the guest at the airport counters of the relevant airline or online via the airline's website before the flight.
- Holitera Turizm is not responsible for flight failures resulting from guests failing to arrive at the specified airport at the times announced by Holitera Turizm, failing to complete check-in and boarding procedures on time, completing them on time but not boarding the plane. All costs for new round-trip flight tickets required for those who miss the flight to join the tour, as well as all transfer costs in the destination area, are borne by the individuals themselves.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of September 28, 1955. There may be risks of delays in scheduled and special flights, or flight times may change prior to the existing tour and flight. Holitera Turizm is obligated to notify passengers of such changes as soon as possible. By purchasing the tour, the passenger accepts the risk of schedule changes. Children aged 0-2 years do not pay airport taxes or airport service fees.
- The types of vehicles used in our tours are classified according to the number of persons as follows. Based on the number of participants in each tour, the corresponding vehicle types below are assigned.
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 people) *Vw Volt, *Mercedes Sprinter
- All guests are deemed to have completed the sale of the tour by accepting the terms specified above.