INFORMATION ,
- To be able to shop and spend in all countries included in the program during the tour, it is sufficient for us to have Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- On our tours, a rotation (seat change) system is applied daily in the seat plan; fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to bring items (alcohol, cigarettes, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic beverages (excluding spirits with more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic beverages (including spirits with less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 pieces, Chocolate and Sweets: 2 kg, Coffee: 1 kg, Tea: 1 kg
- During the tour duration, guides may make changes to the program flow while ensuring that all places specified in the program are shown, depending on weather and road conditions.
- Guests who register for the tour have a free cancellation right up to 30 days before the trip. If the cancellation is made less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty applies. Documents submitted with the participant's cancellation request, such as hospital reports or workplace permission letters obtained from Turkish authorities, unfortunately are not accepted for cancellations of hotels abroad and services to be received.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where only category information is provided without specifying names in the tour program and/or options exist for the same destination, the hotel(s) will be announced by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified km. In such cases, information will be provided by Holitera Turizm 15 days before the tour departure date.
- Triple rooms are provided subject to hotel availability; in these rooms, the bed allocated for the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 additional bed. Since additional beds are foldable/collapsible or coachbeds, participants booking triple rooms for the 3rd person and/or children are deemed to have accepted any potential crowding and the type of bed in the room. Child discounts apply only to one child accompanying 2 adults within the appropriate age group.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, generally as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall assigned to the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction of cities, conducted panoramically with guide commentary from inside the vehicle, and do not include entry to museums or historical sites. If panoramic tours cannot be carried out because local authorities do not permit visiting or entering them on the scheduled day and time (including other tours specified in the program), due to closed roads caused by any event, or because weather conditions make the tour impossible, Holitera Turizm shall not be responsible for the inability to conduct said tours. Some tours may be conducted via public transport or on foot, within available means, at points where roads are closed or vehicle access is not permitted.
- Waiting times at customs gates crossed by road during travel may exceed standard limits; Holitera Turizm cannot be held liable for any negative consequences arising from such waiting times.
- Extra tours are organized by our local partner Holitera Turizm with a minimum participation requirement of 20 people. If sufficient numbers are not met, excursions may not take place, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, tour days and times may be changed by the guide depending on whether museums and historical sites at the destinations are open or closed, and weather conditions.
- Extra tours are optional and not mandatory for participants. Passengers who wish not to participate in extra tours organized during the trip are deemed to have accepted to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up from that location after the main tour is completed.
- Check-in and boarding procedures for those participating in air tours are personal procedures and must be completed by the guest at airport counters of the relevant airline or online via the airline company's website prior to the flight.
- Holitera Turizm is not responsible for guests failing to board their flights if they do not appear at the designated airport at the times notified by Holitera Turizm for tour participation, fail to complete check-in and boarding procedures on time, complete these procedures on time but do not board the plane. All costs for round-trip new flight tickets and transfers in the destination area required for passengers who miss their flights to join the tour are borne by themselves.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the 1955 Hague Protocol. There may be a risk of delay in scheduled and special flights, or times may change before the existing trip and flight. Holitera Turizm is obliged to notify these changes as soon as possible. The passenger purchases the trip accepting the risk of schedule changes. Children aged 0-2 years do not pay airport tax or airport service fees.
- Vehicle types used in our tours are classified according to the number of passengers as follows. Based on the number of people in each tour, the following vehicle types are assigned:
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 people) *Vw Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the purchase of the tour.