- It is sufficient for us to have USD/EUR to enable shopping and spending in all countries included in the program during the tour. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred throughout the tour duration. It is advisable to bring a cardigan or similar clothing item for the evening.
- On our tours, seat rotation (seat changing) is applied daily in the seating plan; therefore, fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, a minimum stay of 3 days is required to bring goods (alcohol, cigarettes, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic beverages (excluding those containing more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic beverages (containing less than 22% alcohol, including wine and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 items, Chocolate and Confectionery: 2 kg, Coffee: 1 kg, Tea: 1 kg
- Guides may make changes to the program flow while ensuring that every place specified in the program is shown, depending on weather and road conditions during the tour.
- Guests who register for the tour have a free cancellation right up to 30 days before the trip. If it is less than 30 days before the tour date, a 30% penalty applies; if it is 20 days or less, a 100% penalty is applied. Documents such as hospital reports obtained from authorities in Turkey, work permission letters, etc., submitted along with the participant's cancellation request, unfortunately are not accepted for cancellations of hotels and services to be received outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where the tour program provides only category information without specifying names and/or offers options for the same destination, the hotel(s) will be announced by Holitera Turizm 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances exceeding the specified kilometers.
- Triple rooms are subject to hotel availability; in such rooms, the bed allocated to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are folding beds and referred to as coach beds, participants booking triple rooms for the 3rd person and/or children are deemed to have accepted any potential crowding in the room and the type of bed.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, generally as a continental breakfast consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall assigned to the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction of cities and conducted panoramically with guide commentary from inside the vehicle; they do not include entry to museums or historical sites. Holitera Turizm is not responsible for the inability to conduct these tours if they cannot be visited, entered, or occur due to restrictions imposed by local authorities on the day and time corresponding to the tour (including other tours specified in the program), closed roads due to any event, or if the tour becomes impossible due to weather conditions. Some tours may be conducted via public transport or on foot where possible at points where vehicle access is restricted or roads are closed.
- Waiting times at customs gates crossed by road during travel may exceed standard limits; Holitera Turizm cannot be held liable for any negative consequences arising from such waiting times.
- Extra tours are organized by the local Holitera Turizm partner we use with a minimum participation requirement of 20 people. If sufficient numbers are not met, excursions may not take place, or extra tour prices, content, and vehicles used may vary according to the number of participants. Additionally, tour dates and times may be changed by the guide based on the open/closed status of museums and historical sites at the destinations and weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who do not wish to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up again from that point after the main tour is completed.
- Check-in and boarding procedures for individuals participating in air-inclusive tours are personal procedures and must be completed by the guest prior to the flight at airline counters in airports or online via the airlines' websites.
- Holitera Turizm is not responsible for guests failing to board their flights because they did not arrive at the specified airport at the times indicated by Holitera Turizm for tour participation, failed to complete check-in and boarding procedures on time, completed these procedures on time but did not board the plane. All costs for new round-trip flight tickets and transfers to the destination region required for those who miss their flight to join the tour are borne by them.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of 28.09.1955. There may be risks of delays in scheduled and special flights, or times may change before the existing tour and flight. Holitera Turizm is obliged to notify these changes as soon as possible. The passenger purchases the tour accepting the risk of time changes. Children aged 0-2 years are exempt from paying airport taxes and airport service fees.
- Vehicle types used in our tours are classified as follows according to the number of passengers. Based on the number of people in each tour, the vehicle types listed below are determined.
Buses: (Used for groups of 25 - 46 People) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 People) *Isuzu Turkuaz , *Otokar Mega
Minibuses: (Used for groups up to 16 People) *Vw Volt , *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the tour sale.