- All participating guests must possess a valid Schengen visa for the entire duration of the tour. (Green passport holders are exempt from the visa requirement.)
-- For our New Year tours, guests who wish to add the Gala Dinner must pay the Gala Dinner fee at the time of tour registration.
- To enable shopping and expenses in all countries included in the program during the tour, carrying Euros is sufficient. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred throughout the trip. It is advisable to bring a cardigan or similar clothing for the evenings.
- When entering Turkey from abroad, a minimum stay of 3 days is required to bring goods (alcohol, tobacco, etc.).
- Duty-free shopping limits when entering Turkey from abroad: Cigarettes: 3 cartons; Alcoholic beverages: 1 liter of spirits (excluding spirits with more than 22% alcohol, wine, and champagne); Alcoholic beverages: 2 liters of spirits (excluding spirits with less than 22% alcohol, including wine and champagne); Perfume: 600 ml; Makeup or skin care products: 5 items; Chocolate and confectionery: 2 kg; Coffee: 1 kg; Tea: 1 kg
- During the tour, guides may modify the itinerary within the scope of the program to show all specified locations, depending on weather and road conditions.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour date. If cancellation occurs less than 30 days before the tour date, a 30% penalty applies; if less than 20 days remain, a 100% penalty applies. Hospital reports, work permission letters, and other documents obtained from Turkish authorities submitted along with a participant's cancellation request are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour programs are organized subject to a minimum participation of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where the tour program specifies only category information without naming specific hotels and/or offers options for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days prior to the tour departure.
- During periods such as trade fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located further than the specified kilometers. In such cases, information will be provided by Holitera Turizm at least 15 days before the tour departure date.
- Triple rooms are subject to hotel availability. In these rooms, the bed allocated to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are folding or coach-style beds, participants booking triple rooms for the 3rd person and/or children are deemed to have accepted potential crowding in the room and the type of bed.
- Breakfasts included in the tour program are served according to the breakfast culture of the country visited, typically as a limited continental menu consisting of butter, jam, bread, tea, or coffee. These may be served in a separate hall assigned exclusively for the group.
- Panoramic city tours included in the tour package are max 2–3 hour tours conducted from the vehicle with guide commentary for general city introduction. They do not include entrance fees to museums or historical sites. Holitera Turizm is not responsible if such panoramic tours cannot be carried out because they coincide with other tours that local authorities prohibit visiting or entering, or due to closed roads caused by any event, or if weather conditions make the tour impossible. Some tours may be conducted via public transport or on foot at points where vehicle access is restricted, within available means.
- Waiting times at customs checkpoints crossed by road during travel may exceed standard durations; Holitera Turizm cannot be held liable for any negative consequences arising from such waiting times.
- Extra tours are organized by local Holitera Turizm partners subject to a minimum participation of 20 people. If this number is not reached, the excursions may not take place. Additionally, prices, content, and vehicles used for extra tours may vary depending on the number of participants. Furthermore, the days and times of the tours may be changed by the guide based on the opening/closing status of museums and historical sites at the destinations and weather conditions.
- Extra tours are optional and not mandatory. Passengers who do not wish to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up again from the same location after the main tour is completed.
- Check-in and boarding procedures for passengers joining flight-inclusive tours are personal responsibilities and must be completed by the guest at the airport counters of the relevant airline or online via the airline's website prior to the flight.
- Holitera Turizm is not responsible if passengers fail to board their flights due to not being present at the designated airport at the reported time, failing to complete check-in and boarding procedures on time, or completing them on time but not boarding the aircraft. All costs incurred for round-trip new flight tickets and transfers in the destination area for passengers missing their flight are borne by themselves.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the 1955 Hague Protocol. There may be risks of delays on scheduled and special flights, or flight times may change prior to the existing tour and flight. Holitera Turizm is obligated to notify such changes as soon as possible. The passenger purchases the tour accepting the risk of schedule changes. Children aged 0–2 years are exempt from paying airfare and seat service charges.
- Vehicle types used in our tours are classified according to the number of passengers as follows. The specific vehicle type for each tour is determined based on the number of participants:
Buses: (Used for groups of 25–46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17–24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 people) *Vw Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the tour purchase.