INFORMATION
- For shopping and expenses in all countries included in the tour program, it is sufficient to have Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- On our tours, a rotation (seat change) system is applied daily in seat planning; fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, a minimum stay of 3 days is required to bring goods (alcohol, cigarettes, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons; Alcoholic Beverages: 1 liter of spirits (excluding alcoholic beverages containing more than 22% alcohol, wine, and champagne); Alcoholic Beverages: 2 liters of spirits (including alcoholic beverages containing less than 22% alcohol, wine, and champagne); Perfume: 600 ml; Makeup or Skin Care Products: 5 items; Chocolate and Confectionery: 2 kg; Coffee: 1 kg; Tea: 1 kg
- Guides may make changes to the tour flow in the tour program at their discretion, subject to weather and road conditions, while ensuring all sites mentioned in the program are visited.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour date. If cancellation occurs less than 30 days before the tour date, a 30% penalty applies; if less than 20 days remain, a 100% penalty applies. Documents such as hospital reports or work permission letters obtained from Turkish authorities submitted with the participant's cancellation request are unfortunately not accepted for cancellations of accommodation and services outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where the tour program provides only category information without specifying names and/or offers options for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days before the tour departure.
- During periods such as trade fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances exceeding the specified kilometers.
- Triple rooms are subject to hotel availability. In such rooms, the bed assigned to the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are folding beds or coach beds, participants booking triple rooms for the third person and/or children are deemed to have accepted any potential crowding and the type of bed in the room. Child discounts apply only to one child accompanying two adults within the applicable age group.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, generally as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction to cities, conducted via vehicle with guide commentary, and do not include entry to museums or historical sites. Holitera Turizm is not responsible for the inability to conduct these panoramic tours, which may also include other tours specified in the program, if they cannot be visited or entered on the scheduled day and time due to restrictions by local authorities, closed roads due to any event, or if weather conditions make the tour impossible. Some tours may be conducted by public transport or on foot at points where vehicles are not permitted, depending on available facilities.
- Waiting times at customs checkpoints crossed by road during travel may exceed standard limits; Holitera Turizm cannot be held responsible for any negative consequences arising from such waiting times.
- Extra tours are organized by the local Holitera Turizm we serve with a minimum participation requirement of 20 people. If sufficient numbers are not met, excursions may not take place, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, tour dates and times may be changed by the guide depending on the open/closed status of museums and historical sites at the destinations and weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who do not wish to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up from the same location after the main tour is completed.
- Check-in and boarding procedures for those participating in air tours are personal processes and must be completed by the guest before the flight at airline counters in airports or online via the airlines' websites.
- Holitera Turizm is not responsible for guests failing to board their flights because they did not arrive at the specified airport at the time notified by Holitera Turizm, failed to complete check-in and boarding procedures on time, or completed them on time but did not board the plane. All costs for new round-trip flight tickets and transfers to the destination region required for passengers who miss their flight to join the tour are their own responsibility.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the 1955 Hague Protocol. There may be risks of delays on scheduled and special flights, or flight times may change prior to the current tour and flight. Holitera Turizm is obligated to notify of such changes as soon as possible. The passenger accepts the risk of time changes by purchasing the tour. Children aged 0-2 years are exempt from paying airport taxes and service charges.
- Vehicle types used in our tours are classified as follows based on the number of passengers. The vehicle types listed below are determined according to the number of participants in each tour:
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 people) *VW Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the tour purchase.