INFORMATION
- To make purchases and expenses in all countries included in the tour program, it is sufficient to have Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- In our tours, seat rotation (seat changing) is applied daily in the seating plan, so fixed seats and front seats are not guaranteed. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to bring items (alcohol, tobacco, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons; Alcoholic Beverages: 1 liter of spirits (spirits containing more than 22% alcohol, excluding wine and champagne); Alcoholic Beverages: 2 liters of spirits (spirits containing less than 22% alcohol, including wine and champagne); Perfume: 600 ml; Makeup or Skincare Products: 5 items; Chocolate and Sweets: 2 kg; Coffee: 1 kg; Tea: 1 kg
- Guides may make changes to the flow of the program due to weather and road conditions, while ensuring that all places specified in the program are shown.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the tour date. If cancellation occurs less than 30 days before the tour date, a 30% penalty applies; if less than 20 days remain, a 100% penalty applies. Documents submitted with the participant's cancellation request, such as hospital reports or work permission letters obtained from Turkish authorities, are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where the tour program provides only category information without specifying names and/or offers options for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days prior to the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located at distances greater than the specified kilometers.
- Triple rooms are subject to hotel availability; beds assigned to the third person in such rooms are smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are folding/sofa beds (often referred to as coach beds), participants booking triple rooms for the 3rd person and/or children are deemed to have accepted potential crowding and the type of bed in the room. Child discounts apply only to one child accompanying two adults within the eligible age group.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, typically as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated specifically for the group.
- Panoramic city tours included in the tour package are approximately 2-3 hour tours designed for general city introduction, conducted with commentary from the guide inside the vehicle, and do not include entry to museums or historical sites. Holitera Turizm is not responsible for the inability to conduct these panoramic tours (including other tours specified in the program) on the scheduled day and time if access is denied by local authorities, roads are closed due to events, or if weather conditions make the tour impossible. Some tours may be conducted via public transport or on foot, depending on available facilities, at locations where vehicle access is restricted.
- At customs checkpoints crossed by road during travel, waiting times may exceed standard limits; Holitera Turizm cannot be held liable for any negative consequences arising from such waiting periods.
- Extra tours are organized by the local Holitera Turizm partner with a minimum participation requirement of 20 people. If sufficient numbers are not met, tours may not take place, or extra tour prices, content, and vehicles used may vary based on the number of participants. Additionally, tour dates and times may be changed by the guide depending on the open/closed status of museums and historical sites at the destinations and weather conditions.
- Extra tours are optional and depend on the participant's preference. Passengers who choose not to participate in extra tours organized during the trip are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up again from that location after the main tour is completed.
- For those participating in air-inclusive tours, check-in and boarding procedures are personal tasks that must be completed by the guest either at airline counters at the airport before the flight or online via the airline's website.
- Holitera Turizm is not responsible for guests failing to board their flights because they did not arrive at the designated airport at the specified time, failed to complete check-in and boarding procedures on time, or completed them but did not board the aircraft. All costs associated with new round-trip flight tickets and transfers in the destination area required for missed passengers to join the tour are borne by the individuals themselves.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the 1955 Hague Protocol dated September 28. There may be risks of delays in scheduled and special flights, or flight times may change prior to the existing tour and flight. Holitera Turizm is obligated to notify such changes as soon as possible. The passenger accepts the risk of schedule changes by purchasing the tour. Children aged 0-2 years do not pay airport taxes or service charges.
- Vehicle types used in our tours are classified according to the number of passengers as follows. The appropriate vehicle type is determined based on the number of participants in each tour:
Buses: (Used for groups of 25 - 46 persons) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner *Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 persons) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 persons) *VW Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the purchase of the tour.