All Tours and Outlets Included Big Italy Greece Balkans Tour - Ankara

- All participating guests must hold a valid Multi-Entry Schengen visa for the entire duration of the tour. (Green passport holders are exempt from this requirement.)
- To enable shopping and expenses in all countries included in the program during the tour, it is sufficient to have Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is advisable to bring a sweater or similar clothing for the evening.
- On our tours, seat rotation is applied daily in the seating plan; therefore, fixed seats and front-seat guarantees cannot be provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum stay of 3 days to bring goods (alcohol, tobacco, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of spirits (excluding alcoholic beverages containing more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of spirits (including alcoholic beverages containing less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 items, Chocolate and Sweets: 2 kg, Coffee: 1 kg, Tea: 1 kg
- Guides may make changes to the itinerary based on weather and road conditions, while ensuring that all locations specified in the program are visited.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the departure date. If cancellation occurs less than 30 days before the tour date, a 30% penalty applies; if less than 20 days remain, a 100% penalty applies. Documents such as hospital reports from Turkish authorities or work permission letters submitted with a participant's cancellation request are unfortunately not accepted for refunds regarding cancellations of hotels or services outside Turkey.
- Our tour programs are organized subject to a minimum participation of 25 people. If sufficient participation is not achieved, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Holitera Turizm.
- In cases where the tour program provides only category information without specifying names and/or offers options for the same destination, the hotel(s) will be notified by Holitera Turizm 2 days prior to the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located at distances greater than the specified kilometers. In such cases, information will be provided by Holitera Turizm 15 days before the tour departure date.
- Triple rooms are subject to hotel availability; in these rooms, the third bed is smaller than standard beds. Triple rooms consist of 1 large bed plus 1 extra bed. Since extra beds are foldable or coach-style beds, participants booking triple rooms for the 3rd person and/or children are deemed to have accepted any potential crowding in the room and the type of bed.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited, typically as a limited continental menu consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall assigned to the group.
- Panoramic city tours included in the tour package are short tours (maximum 2–3 hours) designed for general city introduction, conducted from the vehicle with guide commentary, and do not include entry to museums or historical sites. Holitera Turizm is not responsible for the inability to conduct these panoramic tours (or other scheduled tours) if they are prohibited by local authorities on the day and time of the tour, closed due to events, inaccessible due to road closures, or impossible due to weather conditions. Some tours may be conducted via public transport or on foot where road access for vehicles is restricted, depending on available facilities.
- Waiting times at border crossings reached by road during travel may exceed standard limits; Holitera Turizm cannot be held liable for any negative consequences arising from such waiting times.
- Optional excursions are organized by the local Holitera Turizm partner subject to a minimum participation of 20 people. If sufficient numbers are not met, excursions may not take place, or optional excursion prices, content, and vehicles used may vary based on the number of participants. Additionally, the days and times of excursions may be changed by the guide depending on the opening/closing status of museums and historical sites at the destinations and weather conditions.
- Optional excursions are voluntary and not mandatory. Passengers who choose not to participate in optional excursions arranged during the tour are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the optional tour begins and picked up from the same location after the main tour is completed.
- Check-in and boarding procedures for flights are personal tasks required of each guest. These must be completed by the guest either at airline counters at the airport before the flight or online via the airline’s website.
- Holitera Turizm is not responsible for guests failing to board their flights due to not arriving at the designated airport at the specified time, failing to complete check-in and boarding procedures on time, or completing these procedures but not boarding the aircraft. All costs associated with new round-trip flight tickets and transfers to/from the destination region for passengers who miss their flights are borne by the passengers themselves.
- Holitera Turizm acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of September 28, 1955. There may be risks of delays in scheduled and special flights, or flight times may change prior to the current tour and flight. Holitera Turizm is obligated to notify passengers of such changes as soon as possible. By purchasing the tour, the passenger accepts the risk of schedule changes. Children aged 0–2 years are exempt from paying airport taxes and service fees.
- The types of vehicles used in our tours are classified according to the number of passengers as follows. The specific vehicle type for each tour is determined based on the number of participants:
Buses: (Used for groups of 25–46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner - *Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17–24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups of up to 16 people) *Vw Volt, *Mercedes Sprinter
- All guests are deemed to have accepted the above terms upon completing the tour purchase.