4 Nights 5 Days Prestige Lisbon and Porto Tour with Turkish Airlines departing from Istanbul New Airport, New Year Period (582)

• Turkish Airlines Istanbul – Lisbon (LIS) / Porto (OPO)- Istanbul Round Trip Economy Class Flight Tickets
• Panoramic Lisbon/Porto City Tour
• Airport Taxes
• 2 Nights in Lisbon, 2 Nights in Porto at 3* Hotels with Room & Breakfast Accommodation (Continental Breakfast)
• Transfers Between Airport / Hotel / Airport
• Turkish Language Guide Services
• City Taxes

• Visa fee and service charge
• Foreign Exit Stamp Fee
• All tours not specified in the Tour Program
• Lunch and Dinner meals & all beverages consumed during meals
• Extra tours, extra tours along the route, and optional activities
• Museum and historical site entrance fees
• Personal expenses
• Tips for guide and driver
• Travel Health Insurance

*IMPORTANT NOTES*

Visa regulations for citizens of the Republic of Turkey traveling to Portugal vary depending on their passport type.

Turkish citizens holding Ordinary (Red) passports must obtain a valid Schengen visa for travel to Portugal.

Turkish citizens holding Special (Green), Service (Grey), and Diplomatic (Black) passports are exempt from visas for tourist visits to Portugal.

IMPORTANT NOTES

• To benefit from Advantageous Tour package prices in extra tours, the fee must be paid to the local agency representative during the tour.
• Extra tours take place with a minimum of 10 participants. If participation is below 10 people, changes may occur in tour prices or they may be conducted by metro. Our guide may change the dates of extra tours while keeping the content unchanged.
• In cases where only category information is provided without specifying names in the tour program and/or options exist for the same destination, the hotel(s) will be notified by your agency 48 hours before the tour departure.
• In our programs, the guide will meet guests at the arrival area. The included guiding service covers only panoramic city tours and round-trip transfers to/from the area. If extra tours are taken, guiding services will also be included. During extra tours, guests may be accompanied by different guides.
• During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located further than the specified kilometers. In such cases, the Operator will provide information 2 days before the tour departure date.
• Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction of cities, conducted panoramically with guide commentary from the vehicle, and do not include entry to museums or historical sites.
• Panoramic tours and other tours specified in the program may not be carried out if places to be visited are closed by local authorities on the scheduled day and time, roads on the route are closed due to any event, or weather conditions make the tour impossible. In such cases, the Operator is not responsible for the inability to conduct these tours. Some tours may be conducted via public transport or on foot within available limits if roads are closed or vehicle access is not permitted at certain points.

GENERAL TERMS AND CONDITIONS

• The tour program specified at the time of reservation must be communicated to guests along with the general terms and obligations listed below. The Operator is not responsible for any complaints arising after such information has been provided. Our guest is deemed to have read and accepted all clauses in advance.
• Guests traveling with T.C. green passports must renew their passports if they were issued more than 10 years ago. Otherwise, they may not be admitted to the country they are visiting and/or their flights may not be operated by the airline from Turkey. In such cases, responsibility lies with the passenger, and the Operator cannot assume any liability.
• To avoid issues with customs police at the border of the country to be visited due to torn, worn, wet, and/or otherwise damaged passports; it is required that such passports be renewed and, if the country applies visa requirements for T.C. citizens, the relevant visa must be present in the new passport. In case of failure to comply, responsibility lies with the passenger.
• Guest passports must be valid for a minimum of 6 months from the return flight date. Any obstacle arising from this is the responsibility of the guest.                    
• The Operator acts as an intermediary between the passenger and the consulate. The consulate reserves the right to refuse a visa when deemed necessary. The Operator bears no responsibility regarding the passenger's inability to obtain a visa. The Operator only performs the role of an intermediary institution. In personal visa applications, the Operator has no authority or liability. Consumers have registered for the tour by accepting these terms.
• When the Operator submits a visa application as an intermediary between the passenger and the consulate, the passenger must verify the accuracy of the information on the issued visa. The Operator is not responsible for any incorrect writing on the visa or situations that could prevent boarding due to such errors.
• The documents required by passengers who will apply for their own visas (hotel confirmation, flight tickets, etc.) normally take 1 working day to obtain. Guests must arrange their appointment dates and times considering this period. In case of failure to do so, the Operator is not responsible for any possible delays.
• If the guest cancels their reservation and/or does not participate/cannot participate in the relevant tour, the visa fee and service charge will not be refunded. If the guest obtained their visa and visa service through the Operator's Visa Department and this visa service is specified as an additional service in the travel contract, and the Operator cancels the relevant tour due to insufficient participation or another reason, the guest may receive a refund of the amount remaining after deducting fees and similar amounts paid to consulates, provided they present their passport proving they did not use their visa within one week of the visa expiry date. If the guest obtained their visa using their own means and/or with the assistance of a different visa agency, and the Operator cancels the relevant tour due to insufficient participation or another reason, no refund will be made to the guest.
• Routes may vary depending on the city where the plane lands. Aircraft type and timing may change, and hotels may show variations during high season or special periods due to availability, so alternative similar hotels may be provided. These situations were communicated at the time of contract signing, and the PASSENGER ACCEPTS THE RISK OF TIME CHANGES AND HOTEL CHANGES WHEN PURCHASING THE TOUR.
• Triple rooms are provided subject to hotel availability. Triple rooms involve an extra bed arrangement, and the third bed is smaller than a standard bed. A guarantee of three separate beds cannot be given in triple rooms; however, if hotels have rooms suitable for this, they are blocked by the hotel based on availability.
• Child discounts apply only to children staying with two adults.
• Breakfasts served at hotels are continental breakfasts, not Turkish breakfasts. Continental breakfast consists of butter, jam or honey, bread, tea or coffee, and fruit juice.
• Group breakfasts may be served in a separate hall.
• During reservation/registration, the name and surname, date of birth, and passport number on the passport to be used for travel must be reported and entered into the system. Flight tickets are issued based on this information. Penalty fees for flight ticket cancellations or changes resulting from incorrect information are the responsibility of the guest.
• Whether obtained from the Operator or not, our guests must definitely have international travel and health insurance starting one day before the tour date and ending one day after the tour date, and must carry the relevant insurance policy with them. Guests who fail to carry their travel insurance may be fined by the police of the relevant country. Responsibility lies with the guests if they encounter fines due to not carrying their travel insurance.
• Due to diplomatic relations between countries, having entered/exited some countries may result in being unable to obtain a visa for another/multiple countries or being denied entry at border crossings. Since this situation is outside the Operator's control, the parties accept that the Operator bears no responsibility in such cases.
• To provide economic and time benefits to the group, guests who wish not to participate in tours made along the route may agree to wait at a nearby facility until the extra tour concludes. After the tour ends, our bus will pick up these guests and the tour will continue.
• Panoramic city tours are organized for the introduction of cities. City tours and extra tours may be organized on different days or may not take place depending on weather conditions, provided the content remains unchanged. In such cases, the Operator is obligated to offer the most suitable alternative to our valued guests. Extra tours are organized with a minimum participation requirement of 20 people. If sufficient majority is not achieved, extra tours may not be conducted or price changes may occur.
• Tours or trips that are not permitted by local authorities for any reason will not be conducted. The Operator cannot be held responsible for the inability to conduct these tours or trips.
• Air seats in our programs are group seats, and round-trip tickets are issued as a single ticket. If the outbound flight is missed and/or not used, the return flight will automatically become invalid. The rules of the airline company apply in the relevant situation.
• Last-minute delays and gate changes that may occur during flights are displayed on information boards/screens at airports. This information must be monitored by individuals. In case of missing the flight due to such a situation or personal reasons, the guest must purchase their new ticket themselves (as per the previous clause, if necessary, as a round-trip ticket). Additionally, the first day's program may be partially or completely missed due to missing the group's departure; in this case, responsibility lies with the guest. Furthermore, if the guest travels to the relevant city/country on a different flight than the group, the transfer from the airport-city or airport-hotel is the responsibility of the guest.
• Guests wishing to upgrade their flight tickets with their mileage can only perform upgrade operations if there is availability on the relevant flight of the respective airline after the tickets have been issued. Since air seats in our programs are from the group class, if the requested ticket is available, it may be necessary to pay the difference amount specified by the airline company and upgrade the ticket from the group class to the economy class before performing the upgrade operation. The price difference arising in this case is the responsibility of the guest. Group tickets in our programs are issued a few days before the tour departure. 
• To use mobile phones abroad, you must check with your GSM operator whether your line is open for international calls/calls received before leaving Turkey. 
• While using transportation vehicles and staying at hotels during your trip, please ensure you have collected all your belongings completely when leaving briefly or entirely. 
• The Operator may change the order of cities in the program and/or the airline company to be flown without altering the content of the program in case of force majeure or if deemed necessary.
• The Operator reserves the right to change hotel names, provided the category remains the same.
• The Operator is not responsible for items forgotten, lost, or stolen during the tour.
• Children under 18 years old traveling with their mother must obtain consent from their father; those traveling with their father must obtain consent from their mother; and those traveling with a third party must obtain consent from both parents. The Operator cannot be held responsible if the flight does not take place due to lack of consent.
• General Terms and Conditions are an integral part of the tour program and cannot be considered independently from the tour program.